Building Enduring Customer Value
I’m Tommy Barker, a results-driven Product Reliability Engineer with a strong background in customer and vendor management, ensuring ISO 9001:2015 compliance, and collaborating across teams to enhance product and process quality. Skilled in risk mitigation and managing customer complaints.
MY background
I attended Purdue University in West Lafayette, Indiana, where I received a Bachelors of Science in Mechanical Engineering Technology in May 2008.
As of today, I maintain a certification from the Project Management Institute (PMI), where I became a Certified Associate in Project Management (CAPM) in September 2019.
I have honed my skills in project management, inspection and testing, as well as customer/vendor relations.
My role has allowed me to develop a strong foundation in ISO 9001:2015 Compliance, Customer Complaints Management, and Root Cause Analysis, and I have consistently demonstrated my ability to implement Corrective Actions.
MY SKILLS
What value do I add?
Customer Complaints Management
As a results-oriented Product Reliability Engineer, I have successfully managed and resolved customer complaints. By employing effective strategies, I ensured that customer concerns were addressed promptly and thoroughly, fostering strong relationships and enhancing customer satisfaction.
Failure Mode and Root Cause Analysis (FMEA)
I have utilized Failure Mode and Root Cause Analysis to identify potential failures and implement corrective actions. Through this comprehensive approach, I've mitigated risks, improved product reliability, and enhanced overall quality, ensuring our products meet or exceed industry standards.
Risk Mitigation
I am skilled in developing and implementing effective risk mitigation strategies. By identifying potential threats, evaluating their likelihood and impact, and implementing appropriate controls, I have successfully managed risks and protected organization's interests while driving process excellence.
Documentation & Process Control
My attention to detail extends to rigorous documentation and process control. I ensure that all procedures are well-documented, compliant with ISO 9001:2015 standards, and consistently applied across teams.
SIDE Projects
Check out my extracurricular work
Rather than continuing to tell you what I can do, why not take a look for yourself? I’m proud of all my previous projects, and believe the success I’ve managed to cultivate in the past speaks for itself. Follow the link below to see some of my work.
Work Approach